AI-Powered Analysis
AI survey analysis that finds what you'd miss.
Sentiment analysis, auto-categorization, smart follow-up questions, and trend detection. Available on the Insights tier.
Sentiment Analysis
Know how people feel, not just what they say.
Every open-text response gets a sentiment score automatically. Positive, negative, neutral, and mixed sentiments are tagged and color-coded on your dashboard. Spot frustration early, celebrate praise, and track how sentiment shifts over time.
- Automatic positive, negative, neutral, and mixed tagging
- Color-coded sentiment indicators on the dashboard
- Sentiment trends across response batches
Auto-Categorize
Hundreds of responses, organized in seconds.
AI reads every open-text response and assigns it to a topic category. Pricing complaints, feature requests, onboarding issues, and compliments all get sorted without you lifting a finger. Filter your dashboard by category to focus on what matters most.
- Automatic topic detection from response text
- Filter dashboards by AI-assigned categories
- See which categories are growing or shrinking
Smart Probe
AI follow-ups that dig deeper on low scores.
When a respondent gives a low NPS or CSAT score, Smart Probe generates a tailored follow-up question in real time. Instead of a generic "tell us more," the AI crafts a specific prompt based on the score and any text already provided. You get richer context without writing extra questions yourself.
- Triggered automatically on low scores
- Context-aware follow-up questions
- Captures the "why" behind every detractor
AI Summaries
Get the gist without reading every response.
AI generates concise summaries of open-text responses so you can understand the big picture at a glance. Share a one-paragraph summary with stakeholders instead of forwarding a spreadsheet. Summaries update as new responses come in, so they always reflect the latest data.
- One-click summaries for any text-based question
- Stakeholder-friendly language and formatting
- Auto-refreshes as new responses arrive
Trend Detection
Catch shifts before they become problems.
AI monitors your response data over time and flags meaningful changes. A sudden dip in NPS, a spike in a specific complaint category, or a shift in sentiment across a region. You get notified about trends early so you can act on them before they snowball.
- Automatic detection of score and sentiment shifts
- Category volume changes flagged proactively
- Time-series trend charts on your dashboard
Why It Matters
Your data is full of stories. AI helps you hear them.
Sentiment scoring
Every text response gets a sentiment tag. See how people feel across your entire survey at a glance.
Auto-categorize
AI sorts open-text responses into topic categories. Filter by theme to focus on what matters most.
Smart Probe
AI generates tailored follow-up questions for low scores in real time. Capture the "why" automatically.
Trend detection
AI flags meaningful shifts in scores, sentiment, and categories. Catch problems early, celebrate wins sooner.
Insights Tier
AI analysis that works while you sleep.
Sentiment scoring, auto-categorization, Smart Probe, and trend detection. All included on the Insights tier.